At Álvarez's we offer different ways to do your shopping:
- TIENDAS ÁLVAREZ: ven a visitarnos a nuestras tiendas y déjate asesorar por nuestros expertos. Disponemos de varias tiendas situadas en Madrid, La Coruña y Lugo. Toda la información sobre cada una de nuestras tiendas here.
- ONLINE SALES: on our website you will have access to the widest range of products for the practice of each of the sports we sell. Buy with confidence and security. We have a secure server that guarantees the privacy of your data and shoppin.g
If you have made purchases online through our Web site, we inform you that, according to the Regulation No 524/2013 of the EU, you have the right to request us an extrajudicial resolution of consumer disputes at the following INTERNET address: http://ec.europa.eu/consumers/odr/ - TELEPHONE SALE: call us at 981 17 91 00, we have more than 30 lines at your disposal, with highly qualified employees to assist you and advise you on your questions.
- FAX: if you want you can send us a fax to 981 17 91 01. Write down your personal details (name, DNI, postal address and phone number) and the products you are interested in. We'll process your order to send it as soon as possible.
- POSTAL MAIL: You can send your letter or order coupon to the address: Polygon Pocomaco, Primera Avenida, 81. Parcela C-13. 15190 A Coruña. Write down your personal details (name, DNI, postal address and phone number) and the products you are interested in.
Shopping at Alvarez's has several advantages, don't you know them yet?
- Get the best prices on the market: that only >a-alvarez.com can offer. Thanks to our purchasing volume and the adjusted margins we work with, we can offer the most advantageous price.
- To choose: among the widest range of products on the market. We work daily to improve and expand our products assortment, to offer you the guarantee of choosing among the best.
- Shop how and when you want: in our brick and mortar stores, through our online store, or ir you prefer, calling to the more than 30 telephone lines we have at your disposal from 9:00 to 21:00 on business days and from 10:00 to 14:00 on Saturdays (phone number: 981 17 91 00).
- Receive your order where you prefer:you haven't to move to pick up your order, we send it to the address you want to be as comfortable as possible for you (price of shipping costs depend on the order, approximately € 7,99 for Mainland Spain).
- No waits: in an approximated delivery time of seven days, you'll receive your purchase at the indicated address.
- With total Guarantee: you have fifteen days to test the product, if you are not satisfied, you can proceed to the return, change or dismissal. If you request it, we'll refund your money.
- With the greatest credit terms: ask for our different financing options.
GUARANTEES
The guarantee of our products is established, under the legally established terms, for a period of two years from the date of delivery (one year for second-hand products).
The guarantee will cover any manufacturing defect. Guarantee does not include any deficiencies caused by neglect, impacts, misuse or incorrect manipulation, incorrect tension levels, an incorrect installation performed by a non-authorised Technical Service, or worn out materials due to a normal use.
Should any incident happen during the guarantee period, we will proceed to the item's repair, replacement, price discount or return of such item into the stablished legal procedures.
Para hacer efectiva la garantía contacta con nosotros en el teléfono 981 17 91 00 o envíanos un e-mail a la siguiente dirección: [email protected]
TAXES AND RP
Prices of our products include Value Added Tax (VAT). Prices may vary depending on the country of delivery.
Shipments out of the European Economic Community, to Canary Islands or Ceuta and Melilla will be exempt from VAT. (the discount will be applied once the delivery address is indicated).